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How to Improve Your Direct Mail Campaign Response Rate

  • Writer: Harmony Keith
    Harmony Keith
  • Aug 16, 2023
  • 1 min read

Direct mail campaign response rate is a top concern for many marketers and business owners. Is it effective? Can you get a decent ROI?


The answer is yes, and it’s even more so when you consider the average response rates for other marketing channels like emails which are only 1% effective, online display ads that are less than a 1% effective, and social media and paid search which are around 1% effective.

But while a high response rate is great, the real key to successful direct mail is in the quality of your responses. Getting responses from the right people who are actually going to convert into customers is what matters. And to do that, you need to understand your data, and then make informed decisions.


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One way to do that is by analyzing your own campaign data and learning from it. You can also do this by talking to competitors in adjacent industries and comparing their results to yours. This can be a helpful benchmarking tool, but it’s also important to note that response rates can vary based on list type and offer, so don’t make too much of the numbers alone.


Another way to improve your response rate is by testing and optimizing your mailings. You can do this with multivariate testing and platforms that allow you to create custom mailing templates for each segment of your audience. A good example of this would be a personalized mailing that includes the recipient’s name. This creates a more personal connection and makes it more likely that they will respond to your offer.


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